Transfer a call in Teams
Pass a caller to a colleague, with or without speaking to them first.
Forward your Teams calls
Send calls to your mobile, a colleague or voicemail.
Make a phone call in Teams
Call any phone number from the Teams app.
Check your Teams voicemail
Play messages and read transcripts.
Set Do Not Disturb in Teams
Stop calls and notifications for a while.
Put a Teams call on hold
Pause a call and come back to it.
Add someone to a Teams call
Turn a call into a group call.
Park a call in Teams
Let a colleague pick up the call on any device.
Record your Teams voicemail greeting
Set what callers hear when you don't answer.
Change your Teams ringtone
Pick a ringtone you'll notice.
Let someone answer calls for you in Teams
Set up a delegate, such as an assistant.
Block a caller in Teams
Stop a nuisance number calling you.
Make and take calls on the Teams mobile app
Use your work number from your phone.
Sign in to a Teams certified desk phone
Connect a Teams phone from Yealink, Poly or others to a Microsoft 365 account.
Assign a Teams Phone licence
Give a user the licence they need to make phone calls.
Assign a phone number to a user
Give someone a direct number in Teams.
Create an auto attendant
Greet callers with a menu that routes their call.
Create a call queue
Hold callers until someone in a team is free.
Manage Teams desk phones
See, update and restart Teams phones centrally.
Create a resource account
Give an auto attendant or call queue its own phone number.
Set up a shared phone
Put a Teams phone in a lobby, kitchen or warehouse.
Change calling settings for users
Control forwarding, voicemail and more with calling policies.
Add emergency addresses
Make sure emergency services can find callers.
Move existing numbers to Teams
Port your phone numbers so they ring in Teams.
Add holidays to a Teams auto attendant
Play a closed message on public holidays.
Turn on call park in Teams
Let users park calls and pick them up from another device.
No dial pad in Teams
Fix missing calling in the Teams app.
Teams phone won't sign in
Fix sign-in problems on desk phones.
Teams calls not going to voicemail
Make sure missed calls reach voicemail.
Poor call quality in Teams
Fix choppy or robotic Teams calls.
Can't hear or be heard in Teams calls
Fix audio device problems in Teams.
Teams desk phone not ringing
Calls ring on the computer but not on the desk phone.
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