Create a resource account
Give an auto attendant or call queue its own phone number.
| What you need | Affects |
|---|---|
| Teams admin access in the Teams admin center, Microsoft 365 admin access, and a free Teams Phone Resource Account licence | The auto attendant or call queue that uses it |
1. Create it
- Open resource accountsIn the Teams admin center, go to Voice → Resource accounts and click Add.
- Name itEnter a display name and username, for example Main line.
- Choose the typeChoose Auto attendant or Call queue.
2. Licence and number
- Assign the licenceIn the Microsoft 365 admin center, assign a Teams Phone Resource Account licence (it's free).
- Assign a numberBack in Resource accounts, assign a phone number if callers will dial it directly.
- Link itAdd it to your auto attendant or call queue.
Troubleshooting
| Problem | Likely cause and fix |
|---|---|
| Can't assign a number | The licence hasn't applied yet. Wait a few minutes and try again. |