Assign a phone number to a user
Give someone a direct number in Teams.
| What you need | Affects |
|---|---|
| Teams admin access in the Teams admin center, a Teams Phone licence on the user, and a free number from your calling plan or provider | That user's phone number |
1. Assign the number
- Open the userIn the Teams admin center, go to Users → Manage users and select the person.
- Edit the numberUnder the phone number, choose Assign or Edit.
- Choose the number typePick the type: Calling Plan, Operator Connect or Direct Routing.
- Pick a numberChoose an available number, and add an emergency address if asked.
- SaveClick Apply.
2. Check it
After a short while, the dial pad appears in the user's Teams app. Make a test call out and in.
Troubleshooting
| Problem | Likely cause and fix |
|---|---|
| No numbers to choose from | Get numbers from your calling plan or provider first, under Voice → Phone numbers. |
| Number assigned but calls fail | Check the user's licence and calling policy. |