Can't hear or be heard in Teams calls
Fix audio device problems in Teams.
| What you need | Affects |
|---|---|
| Teams on your computer | Your speaker and microphone |
1. Check your devices
- Open device settingsDuring a call, open More → Settings → Device settings.
- Choose the right onesSelect the correct speaker and microphone.
- Check mute and volumeCheck your headset isn't muted and the volume is up.
2. If it still fails
Restart Teams. Check your computer's privacy settings allow Teams to use the microphone.
Troubleshooting
| Problem | Likely cause and fix |
|---|---|
| Headset doesn't appear | Unplug it, plug it back in and restart Teams. |