Poor call quality in Teams
Fix choppy or robotic Teams calls.
| What you need | Affects |
|---|---|
| Teams on your device | Your call audio and video |
1. Improve your connection
- Go wiredUse a network cable, or move closer to the Wi-Fi router.
- Free up bandwidthClose downloads, streaming and large uploads.
- Use a certified headsetUse a headset certified for Teams.
2. For admins
Check the call in the Teams admin center's call analytics to see whether it was network, device or service related.
Troubleshooting
| Problem | Likely cause and fix |
|---|---|
| Only one person is affected | It's usually their network or device. |
| Everyone in the office is affected | Check the office internet and QoS settings. |