Move existing numbers to Teams
Port your phone numbers so they ring in Teams.
| What you need | Affects |
|---|---|
| Teams admin access in the Teams admin center, a recent bill from your current provider, and authority to move the numbers | The numbers being moved |
1. Start the port
- Open phone numbersIn the Teams admin center, go to Voice → Phone numbers.
- Start a port orderStart a port order, or follow your Operator Connect provider's process.
- Provide detailsEnter the account details and upload a recent bill.
2. Finish
- Wait for the dateYour provider confirms a port date. Don't cancel your old service until it's done.
- Assign the numbersOnce complete, assign the numbers to users or resource accounts.
- TestCall each number from a mobile.
Troubleshooting
| Problem | Likely cause and fix |
|---|---|
| Port is rejected | The account details or address don't match the bill exactly. |