Set up the Grandstream Wave app
Make and take work calls on your mobile or computer.
Use the UCM user portal
Manage your voicemail, forwarding and settings.
Check voicemail on a Grandstream UCM
Listen to your messages.
Transfer a call on a UCM system
Pass a caller on from your phone or Wave.
Forward your UCM calls
Send calls to your mobile or a colleague.
Turn on Do Not Disturb on a UCM
Stop calls ringing for a while.
Park a call on a UCM system
Hold a call where anyone can pick it up.
Join a UCM conference room
Meet several people on one call.
Record your voicemail greeting on a UCM
Change what callers hear when you can't answer.
Pick up a colleague's ringing phone on a UCM
Answer a call ringing at another desk.
Create an extension on a Grandstream UCM
Add a new user to your UCM6300.
Add a VoIP trunk on a Grandstream UCM
Connect the UCM to your phone line provider.
Create an inbound route on a UCM
Send incoming calls to the right place.
Create an outbound route on a UCM
Let extensions make outside calls.
Create an IVR on a UCM
Greet callers with “Press 1 for sales”.
Create a ring group on a UCM
Ring several extensions from one number.
Create a call queue on a UCM
Hold callers until an agent is free.
Auto-provision phones with UCM Zero Config
Let the UCM set up Grandstream and other phones for you.
Set office hours and holidays on a UCM
Route calls differently when you're closed.
Back up a Grandstream UCM
Save your configuration safely.
Upgrade UCM firmware
Keep your UCM up to date.
Turn on call recording on a UCM
Record calls for training or compliance.
Create a paging group on a UCM
Announce to a group of phones at once.
Send voicemail to email on a UCM
Email users each new voicemail.
Block a caller on a UCM
Stop nuisance numbers reaching your phones.
Extension won't register to the UCM
Fix phones that can't connect.
UCM trunk not registered
Get outside calls working again.
One-way audio on a UCM
Fix calls where one side can't hear.
Can't log in to the UCM web portal
Get back into the admin portal.
Outbound calls fail on a UCM
Calls to outside numbers don't connect.
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