One-way audio on a UCM
Fix calls where one side can't hear.

| What you need | Affects |
|---|---|
| Admin access to the UCM web portal, and router access | Calls with missing audio |
1. Fix NAT
- External hostIn the SIP settings, set the external host or public IP and your local networks.
- RTP portsOpen the RTP range on your firewall.
- SIP ALGTurn off SIP ALG on your router.
2. Test
Test from Wave on mobile data.
Troubleshooting
| Problem | Likely cause and fix |
|---|---|
| Only remote users affected | Check remote access and port forwarding. |