One-way audio on a UCM

Fix calls where one side can't hear.

Grandstream UCM device
What you needAffects
Admin access to the UCM web portal, and router accessCalls with missing audio

1. Fix NAT

  1. External hostIn the SIP settings, set the external host or public IP and your local networks.
  2. RTP portsOpen the RTP range on your firewall.
  3. SIP ALGTurn off SIP ALG on your router.

2. Test

Test from Wave on mobile data.

Troubleshooting

ProblemLikely cause and fix
Only remote users affectedCheck remote access and port forwarding.
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