Create an inbound route on a UCM
Send incoming calls to the right place.
| What you need | Affects |
|---|---|
| Admin access to the UCM web portal, and a trunk | Where callers go |
1. Create it
- Open inbound routesGo to Extension/Trunk → Inbound Routes and click Add.
- TrunkChoose the trunk.
- DID patternSet the pattern for the number being called.
- DestinationChoose an extension, ring group, IVR or queue.
- Time conditionsAdd different destinations for office hours, out of hours and holidays if needed.
- SaveClick Save, then Apply Changes at the top of the page.
2. Test it
Call the number from a mobile.
Troubleshooting
| Problem | Likely cause and fix |
|---|---|
| Calls rejected | The DID pattern doesn't match what the provider sends. |