Create an outbound route on a UCM
Let extensions make outside calls.
| What you need | Affects |
|---|---|
| Admin access to the UCM web portal, and a trunk | Calls to outside numbers |
1. Create it
- Open outbound routesGo to Extension/Trunk → Outbound Routes and click Add.
- NameGive the route a name.
- PatternAdd a pattern. _X. matches any number.
- Trunk and permissionChoose the trunk and the permission level needed.
- SaveClick Save, then Apply Changes at the top of the page.
| Permission | Who can use it |
|---|---|
| Internal | Everyone |
| Local | Local calls |
| National | National calls |
| International | Overseas calls |
2. Test it
Make a test call to a landline and a mobile.
Troubleshooting
| Problem | Likely cause and fix |
|---|---|
| Some users can't call out | Their extension's permission is lower than the route's. |
Make sure emergency calls always work. Test with your provider's test number, not the real emergency number.