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Create a call queue on a UCM

Hold callers until an agent is free.

Grandstream UCM device
What you needAffects
Admin access to the UCM web portalCalls sent to the queue

1. Create it

  1. Add a queueGo to Call Features → Call Queue and click Add.
  2. Name and numberEnter a name and extension.
  3. AgentsAdd static agents, or allow dynamic agents to log in.
  4. StrategyChoose a strategy such as Ring All, Linear or Least Recent.

2. Callers

  1. Wait timeSet the maximum wait time.
  2. FailoverChoose where callers go after waiting.
  3. SaveClick Save, then Apply Changes at the top of the page.

Troubleshooting

ProblemLikely cause and fix
No agents ringDynamic agents haven't logged in.
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