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Create an IVR on a UCM

Greet callers with “Press 1 for sales”.

Grandstream UCM device

What you need	Affects
Admin access to the UCM web portal, and a greeting	Callers who reach the menu

1. Create it

Add an IVRGo to Call Features → IVR and click Add.
Name and greetingGive it a name and number, and choose your prompt.
Key pressesSet each key to a destination.
Timeout and invalidSet what happens on no input or a wrong key.
SaveClick Save, then Apply Changes at the top of the page.

2. Use it

Point an inbound route at the IVR and test every option.

Troubleshooting

Problem	Likely cause and fix
Prompt doesn't play	Upload it under custom prompts in a supported format.

More Grandstream UCM guides

Create an extension on a Grandstream UCM

Add a new user to your UCM6300.

Add a VoIP trunk on a Grandstream UCM

Connect the UCM to your phone line provider.

Create an inbound route on a UCM

Send incoming calls to the right place.

Create an outbound route on a UCM

Let extensions make outside calls.

Create a ring group on a UCM

Ring several extensions from one number.

Create a call queue on a UCM

Hold callers until an agent is free.

See all Grandstream UCM guides