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Turn on call recording on a UCM

Record calls for training or compliance.

Grandstream UCM device

What you need	Affects
Admin access to the UCM web portal, and storage space	Calls you choose to record

1. Turn it on

Open the itemOpen the extension, trunk or queue to record.
Auto recordTurn on automatic recording.
SaveClick Save, then Apply Changes at the top of the page.

2. Find recordings

Find them under the CDR or recording files section.

Troubleshooting

Problem	Likely cause and fix
Storage fills up	Add external storage or delete old recordings.

Tell callers calls may be recorded, and check what the law requires where you are.

More Grandstream UCM guides

Create an extension on a Grandstream UCM

Add a new user to your UCM6300.

Add a VoIP trunk on a Grandstream UCM

Connect the UCM to your phone line provider.

Create an inbound route on a UCM

Send incoming calls to the right place.

Create an outbound route on a UCM

Let extensions make outside calls.

Create an IVR on a UCM

Greet callers with “Press 1 for sales”.

Create a ring group on a UCM

Ring several extensions from one number.

See all Grandstream UCM guides