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Create a call queue

Hold callers until an agent is free.

Yeastar device
What you needAffects
Admin access to the Yeastar web portalCalls sent to the queue

1. Create it

  1. Add a queueGo to Call Features → Queue and click Add.
  2. Number and nameEnter a number and name.
  3. AgentsAdd static or dynamic agents.
  4. StrategyChoose a ring strategy such as Ring All, Least Recent or Round Robin.

2. Callers

  1. Hold music and promptsChoose music and announcements.
  2. Max waitSet the maximum wait time.
  3. FailoverChoose where callers go after waiting.
  4. SaveClick Save, then Apply if asked.

Troubleshooting

ProblemLikely cause and fix
No agents answerDynamic agents must log in to the queue first.
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