Set up an inbound route
Choose where calls to your phone number go.
| What you need | Affects |
|---|---|
| Admin access to the Yeastar web portal, and a working trunk | Where callers go |
1. Create it
- Open inbound routesGo to Call Control → Inbound Route and click Add.
- Name and trunkName it (for example Main number) and select the trunk.
- DID patternEnter the number being called if the trunk has more than one.
- DestinationsChoose the destination for business hours, outside hours and holidays.
- SaveClick Save, then Apply if asked.
| Destination | Good for |
|---|---|
| Extension | One person |
| Ring group | A small team |
| Queue | Callers who may wait |
| IVR | A "press 1 for…" menu |
2. Test it
Call the number from a mobile during and outside business hours.
Troubleshooting
| Problem | Likely cause and fix |
|---|---|
| Calls go to the wrong place | Another route with a broader pattern matches first. Move the specific route up. |