Create an IVR (auto attendant)
Greet callers with a menu like “Press 1 for sales”.
| What you need | Affects |
|---|---|
| Admin access to the Yeastar web portal, and a greeting | Callers who reach the menu |
1. Prepare
Record or upload your greeting under the custom prompts settings.
2. Create the IVR
- Add an IVRGo to Call Features → IVR and click Add.
- Number and nameGive it a number and name.
- PromptSelect your greeting.
- Key pressesSet each key to a destination, for example 1 to the sales ring group.
- Timeout and invalidSet what happens if callers press nothing or a wrong key.
- SaveClick Save, then Apply if asked.
3. Use it
Point your inbound route at the IVR and test each option.
Troubleshooting
| Problem | Likely cause and fix |
|---|---|
| Callers hear nothing | The prompt file format isn't supported. Re-upload it. |