Phone won't auto-provision on Yeastar
Fix a phone that won't set itself up.
| What you need | Affects |
|---|---|
| Admin access to the Yeastar web portal, and the phone | That desk phone |
1. Check the setup
- MAC addressCheck the MAC entered in Yeastar matches the phone.
- Same networkThe phone must be on the same network for plug and play.
2. Start again
- Factory resetFactory reset the phone and restart it.
- Remote phonesFor phones elsewhere, use a provisioning link instead of plug and play.
Troubleshooting
| Problem | Likely cause and fix |
|---|---|
| Phone gets old settings | It's redirected by the maker's cloud service. Remove it there. |