One-way audio on Yeastar

Fix calls where one side can't hear.

Yeastar device
What you needAffects
Admin access to the Yeastar web portal, and router accessCalls with missing audio

1. Fix the network

  1. SIP ALGTurn off SIP ALG on your router.
  2. NAT settingsIn Yeastar's SIP settings, add your public IP or hostname.
  3. RTP portsOpen the RTP ports on your firewall.

2. Test

Test from Linkus on mobile data.

Troubleshooting

ProblemLikely cause and fix
Only remote users affectedCheck port forwarding for remote extensions.
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