Create a ring group
Ring several extensions from one number.
| What you need | Affects |
|---|---|
| Admin access to the FreePBX admin panel | Calls sent to the ring group |
| Use a ring group when | Use a queue instead when |
|---|---|
| A small team should all ring at once. | Callers may need to wait in line. |
1. Create it
- Add a ring groupGo to Applications → Ring Groups and click Add Ring Group.
- Number and descriptionEnter a Ring-Group Number and Group Description.
- MembersAdd extensions to the Extension List, one per line. Add a mobile with a # on the end, such as 0412345678#.
- StrategyChoose a Ring Strategy. See the table below.
| Strategy | How it works |
|---|---|
| ringall | Everyone rings at once. |
| hunt | Rings one at a time in order. |
| memoryhunt | Rings the first, then the first two, and so on. |
| firstavailable | Rings the first free member. |
2. Timing and destination
- Ring timeSet the Ring Time, for example 20 seconds.
- Destination if no answerChoose voicemail, a queue or another group.
- SaveClick Submit, then the red Apply Config button.
Troubleshooting
| Problem | Likely cause and fix |
|---|---|
| Mobiles don't ring | Add # after the number and check your outbound route allows mobiles. |