Create an outbound route
Let extensions call out through your trunk.
| What you need | Affects |
|---|---|
| Admin access to the FreePBX admin panel, and a working trunk | Calls to outside numbers |
1. Create the route
- Add a routeGo to Connectivity → Outbound Routes and click Add Outbound Route.
- Name and trunkEnter a Route Name and add your trunk under Trunk Sequence for Matched Routes.
- Dial patternsOn the Dial Patterns tab, add patterns for the numbers this route handles. See the table below.
- SaveClick Submit, then the red Apply Config button.
| Pattern | Matches |
|---|---|
| X. | Any number (simplest for small offices) |
| NXXNXXXXXX | 10-digit numbers in the US and Canada |
| 0XXXXXXXXX | 10-digit national numbers that start with 0 |
| Your emergency number | Emergency calls, such as 911, 112, 999 or 000 (put this route first) |
2. Test it
Call a landline and a mobile from an extension.
Troubleshooting
| Problem | Likely cause and fix |
|---|---|
| Calls get "all circuits busy" | No pattern matches, or the trunk rejected it. Check the Asterisk log. |
Make sure emergency calls always work. Test with your provider's test number, never the real emergency number.