Create an inbound route
Send calls to your number to the right place.
| What you need | Affects |
|---|---|
| Admin access to the FreePBX admin panel | Where callers go when they ring your number |
1. Create the route
- Open Inbound RoutesGo to Connectivity → Inbound Routes and click Add Inbound Route.
- Description and DIDEnter a Description and the DID Number in the format your provider sends. Leave it blank to catch every call.
- DestinationUnder Set Destination, choose an extension, ring group, IVR, queue or time condition.
- SaveClick Submit, then the red Apply Config button.
| Destination | Good for |
|---|---|
| Time condition | Different routing when open and closed |
| IVR | A "press 1 for…" menu |
| Ring group | A small team |
| Queue | Callers who may need to wait |
2. Test it
Call the number from a mobile and check it reaches the right place.
Troubleshooting
| Problem | Likely cause and fix |
|---|---|
| Calls are rejected | The DID format doesn't match. Check the call in the Asterisk log and copy the number exactly. |