Create an IVR menu
Answer calls with “Press 1 for sales”.
| What you need | Affects |
|---|---|
| Admin access to the FreePBX admin panel, and a greeting recording | Callers who reach the menu |
1. Prepare the greeting
- Add a recordingGo to Admin → System Recordings and upload or record your greeting.
2. Create the IVR
- Add an IVRGo to Applications → IVR and click Add IVR.
- Name and announcementEnter a name and choose your recording as the Announcement.
- Direct dialAllow callers to dial extensions directly if you want.
- EntriesUnder IVR Entries, add each digit and its destination.
- Invalid and timeoutSet where callers go if they press a wrong key or nothing.
- SaveClick Submit, then the red Apply Config button.
3. Use it
Point an inbound route or time condition at the IVR, then test every option.
Troubleshooting
| Problem | Likely cause and fix |
|---|---|
| Recording sounds distorted | Upload it as 8 kHz mono WAV. |
| Callers loop forever | Set invalid and timeout destinations and a retry limit. |