Create a call queue in FreePBX
Hold callers in line until someone is free.
| What you need | Affects |
|---|---|
| Admin access to the FreePBX admin panel | Calls sent to the queue |
| Use a queue when | Use a ring group instead when |
|---|---|
| Callers may need to wait for the next free agent. | A small team should all ring at once. |
1. Create it
- Add a queueGo to Applications → Queues and click Add Queue.
- Number and nameEnter a queue number and name.
- AgentsAdd agents under Static Agents, one per line, for example 201,0.
- StrategyChoose a ring strategy such as ringall, rrmemory or leastrecent.
2. Callers and timing
- Music on holdChoose the hold music.
- Max wait timeSet how long callers wait.
- Fail over destinationChoose where callers go after the wait time.
- SaveClick Submit, then the red Apply Config button.
3. Use it
Point an inbound route or IVR at the queue and test it.
Troubleshooting
| Problem | Likely cause and fix |
|---|---|
| Callers wait while agents are free | Agents are on DND, or the agent timeout is too short. |