Outbound calls fail in FreePBX
Calls to outside numbers don't connect.
| What you need | Affects |
|---|---|
| Admin access to the FreePBX admin panel | Calls to outside numbers |
1. Check FreePBX
- TrunkUnder Reports → Asterisk Info, check the trunk is registered.
- RouteOpen Connectivity → Outbound Routes and check a dial pattern matches the number.
- Caller IDCheck the route uses the right trunk and a caller ID your provider allows.
2. Find the reason
In the Asterisk CLI, watch a test call for the error your provider sends back.
Troubleshooting
| Problem | Likely cause and fix |
|---|---|
| Some numbers fail | Add a pattern for that number type. |
| All calls fail | The trunk is down, or the account is suspended. |