VoIP Guides Contact us

Update 3CX

Install the latest updates safely.

3CX device

What you need	Affects
Admin access to the 3CX Admin Console, and a recent backup	The whole system while it updates

1. Prepare

Back upTake a backup and download a copy.
Pick a quiet timePlan to update outside business hours, as calls may drop briefly.

2. Update

Open UpdatesIn the Admin Console, open Updates.
Read the notesReview what each update changes.
InstallSelect the updates and install them. 3CX may restart services.
CheckWhen it finishes, make a test call in and out.

Troubleshooting

Problem	Likely cause and fix
Phones show offline after the update	Give them a few minutes, then restart one to check it reconnects.
The update fails	Check disk space and internet access, then try again.

More 3CX guides

Add a user and desk phone

Create a user and assign a supported desk phone so it sets itself up.

Add a SIP trunk

Connect 3CX to your phone line provider.

Route incoming calls

Send calls to your number to the right person or menu.

Create a ring group

Ring several people at once from one number.

Create a digital receptionist

Set up a phone menu like “Press 1 for sales”.

Set office hours and holidays

Tell 3CX when the office is open.

See all 3CX guides