Set office hours and holidays
Tell 3CX when the office is open.
| What you need | Affects |
|---|---|
| Admin access to the 3CX Admin Console | When calls use the open and closed destinations |
1. Set office hours
- Open the settingsIn the Admin Console, open Office Hours (under settings, or on each department).
- Set each dayEnter your opening hours for each day of the week. Use a break if you close for lunch.
- Check the time zoneMake sure the system time zone is correct, for example Europe/London or America/New_York.
2. Add holidays
- Add each holidayAdd public holidays and office closures with their dates.
- Repeat yearlyTick the yearly option for fixed-date holidays such as Christmas Day.
3. Check the routing
Make sure your numbers have an out-of-hours destination set, then save. Test by calling outside hours.
Troubleshooting
| Problem | Likely cause and fix |
|---|---|
| Calls ring when closed | The out-of-hours destination is not set, or the time zone is wrong. |
| A holiday was ignored | Check the date and year, and that it is assigned to the right department. |