Back up your 3CX system
Save a copy of your settings before changes or updates.
| What you need | Affects |
|---|---|
| Admin access to the 3CX Admin Console, and somewhere to keep the backup file | Nothing changes; it saves a copy |
1. Make a backup
- Open BackupsIn the Admin Console, open Backups.
- Back up nowClick Backup Now (or create a new backup).
- Choose what to includeInclude voicemail and recordings only if you need them, as they make the file much larger.
- Download a copyDownload the file and keep it somewhere other than the 3CX server.
2. Schedule backups
- Set a scheduleSet a daily or weekly backup.
- Choose a locationSend backups to a network drive or cloud storage so they survive if the server fails.
- Keep a fewKeep at least the last few backups in case one is bad.
Troubleshooting
| Problem | Likely cause and fix |
|---|---|
| The backup fails | Check there is enough disk space and the storage location login is right. |
| The file is very large | Leave out recordings and voicemail. |
Always take a backup before an update or a big change.