Turn on call recording
Record calls for training or compliance.
| What you need | Affects |
|---|---|
| Admin access to the 3CX Admin Console | Calls for the users you choose |
1. Turn it on
- Open the userIn the Admin Console, open Users and select the user.
- Find recordingOpen the user's settings and find the call recording option.
- Choose what to recordChoose to record all calls, outside calls only, or let the user start recording themselves.
- SaveClick Save.
2. Find recordings
Recordings appear under Recordings in the Admin Console. Users with permission can also listen in the Web Client.
Troubleshooting
| Problem | Likely cause and fix |
|---|---|
| Nothing is recorded | Check recording is on for that user and your 3CX licence includes it. |
| Disk is filling up | Set a retention period, or archive recordings to other storage. |
Let callers know calls may be recorded. Check what the law requires where you are.