Desk phone won't provision in 3CX
Fix a phone that won't pick up its settings.
| What you need | Affects |
|---|---|
| Admin access to the 3CX Admin Console, and the phone | That desk phone |
1. Check the setup
- Check the MACMake sure the MAC address in 3CX matches the label under the phone.
- Check the modelMake sure the phone model selected in 3CX is right and supported.
- Check the networkThe phone must be on the same network as 3CX for plug and play.
2. Start again
- Factory resetFactory reset the phone so it looks for 3CX again.
- Remote phonesFor phones at another site, enter the provisioning link from 3CX in the phone's auto-provisioning settings.
Troubleshooting
| Problem | Likely cause and fix |
|---|---|
| Phone gets settings from an old system | Factory reset it, and remove any redirection from the maker's cloud service. |
| Phone shows an error on screen | Check the phone's firmware is supported by your 3CX version. |