3CX app not ringing
Fix missed calls on your mobile.
| What you need | Affects |
|---|---|
| The 3CX app on your mobile | Calls to the app |
1. On your phone
- Allow notificationsIn your phone's settings, allow notifications for 3CX.
- Turn off battery savingTurn off battery optimisation for 3CX so it isn't put to sleep.
- Check Do Not DisturbMake sure your phone's Focus or Do Not Disturb mode isn't silencing it.
2. In 3CX
- Check your statusMake sure your 3CX status is Available.
- Sign in againSign out and back in with the QR code from your welcome email.
Troubleshooting
| Problem | Likely cause and fix |
|---|---|
| Rings on Wi-Fi but not mobile data | The office firewall may block the app. Ask your administrator. |
| Rings late | Battery saving is still on, or the app is restricted in the background. |