Set up departments in 3CX
Group users by team, with their own hours and settings.
| What you need | Affects |
|---|---|
| Admin access to the 3CX Admin Console | Office hours, routing and permissions for that team |
1. Create it
- Open DepartmentsIn the Admin Console, open Departments and click Add.
- Name itGive it a clear name, such as Head office or Support.
- Add usersAdd the users who belong to it, and choose any department admins.
2. Set it up
- Office hoursSet the department's own office hours and holidays.
- RoutingPoint that team's ring groups or queues at the department.
- SaveClick Save.
Troubleshooting
| Problem | Likely cause and fix |
|---|---|
| Hours aren't used | Check the ring group or queue belongs to that department. |