Extension won't register to FreePBX
Fix phones that can't connect.
| What you need | Affects |
|---|---|
| Admin access to the FreePBX admin panel, and the phone's settings | That extension |
1. Check the phone
- Re-copy the secretCopy the secret from the extension into the phone again.
- Check the portPJSIP usually uses 5060. If chan_sip is also on, PJSIP may use 5160.
2. Check FreePBX
- Check the firewallMake sure the phone's IP isn't blocked by the firewall or intrusion detection.
- Read the logsLook in Reports → Asterisk Logfiles for the reason.
Troubleshooting
| Problem | Likely cause and fix |
|---|---|
| Wrong password in the log | The secret doesn't match. |
| No sign of the phone in the log | It's pointing at the wrong address or port, or is blocked. |